Question 1

How do I find an in-network provider?

Accepted Answer

Medical: Click here and select Aetna Choice POS II (Open Access).

Dental: Visit https://www.equitabledental.com/find-a-dentist to find a dental provider.
 
Vision: Visit https://www.vsp.com/eye-doctor to find a vision provider.

Question 2

How do I register on the Meritain portal, so I can print an ID card or review my claims?

Accepted Answer

When you register on the Meritain portal, you will have access to print an ID card, view your claims, or find an in-network doctor. Visit https://account.meritain.com/Portal/Registration and input your Group ID, which is 18525. You will also need your Member ID, which is located on your ID card. 
 
If you do not have your ID card, please feel free to contact your Lacher benefits advocate to obtain your Member ID.

Question 3

How do I get a copy of my ID cards?

Accepted Answer

Medical: When you register on the Meritain portal, you will have access to print an ID card, view your claims, or find an in-network doctor. Visit https://account.meritain.com/Portal/Registration and input your Group ID, which is 18525. You will also need your Member ID, which is located on your ID card. If you do not have your ID card, please feel free to contact your Lacher Healthcare Advocate.

Dental: Contact Equitable at 1-866-274-9887 to request a new ID card, or register for an account on www.equitable.com to download a new ID card.
 
Vision: VSP doesn't actively send ID cards, as they aren't required for services. All you have to do is give your information when you check in for your eye exam and your eye doctor will pull up your benefits. However, a card is available on www.vsp.com, if you'd like something to hold on to for reference.

Question 4

What is a Coordination of Benefits and how often do I need to complete it?

Accepted Answer

You are required to update your Meritain Coordination of Benefits information every year so that they can properly process your claims.

Coordination of Benefits information confirms whether you and/or your enrolled dependents have insurance coverage other than your employer's and if so, what that other insurance is, so that they can determine proper payment responsibilities for claims. If your Coordination of Benefits is updated yearly or as requested, your claims will be processed.

Click here for the Coordination of Benefits form. If you’d like to complete the Coordination of Benefits online, you can do so once you are registered on the Meritain portal.

Question 5

Can I set up home delivery for my prescriptions?

Accepted Answer

Yes. You can access the Amazon Pharmacy (through SmithRx) to set up your mail order prescriptions:

1-855-206-3605
www.amazon.com/smithrx

Question 6

How do I use Teladoc telemedicine?

Accepted Answer

When you enroll in one of our healthcare plans, you have access to use telemedicine by using the Teladoc app. This allows you to speak with a doctor 24/7 by phone, text, or video chat.

Click here to learn more.